Immerse yourself in a world of premium services, fashion and accessories with VAT refund service for tourists!
Now foreign tourists can get tax refunds quickly and conveniently at international airports and ports in Vietnam. Located 25km from Noi Bai airport towards Hanoi city center, Lotte is one of the shopping centers with the most tax refund stores in Hanoi. This ensures that tourists can go shopping for a wide variety of tax-refundable items. Below is a list of stores selling tax refunds at Lotte.
Lotte Department Store is one of the shopping centers chosen by tourists when coming to Hanoi. Merchandise is always updated and keeps up with trends, along with a large number of VAT refund stores that participate in selling tax refund goods to foreign customers. Staff at the service counter are well-trained and capable of handling all tasks related to tax refunds and customs, making your tax refund extremely quick and easy.
Wishing you a happy shopping day in Vietnam!
The tax refund is a system where shoppers buy items at full price, including tax, and then apply for a refund on the paid tax before leaving the country. In general, tax refunds can be received by submitting the applicable receipts at a proper tax refund booth before leaving Vietnam. Since July 1, 2014, tourists have been able to effortlessly refund within 60 days from departure date.
Foreigners and Vietnamese residing abroad (except for members of the flight crew). The foreigner carries a valid passport or entry-exit document issued by a foreign country and uses that document to enter and exit Vietnam, foreigners buy goods in Vietnam and bring goods abroad.
Step 1: Receive and keep VAT refund receipts when purchasing items.
Before making your purchase, be sure to check that the retail business is a participating store of certified tax refund brands. Shops with the refund service should have signs written “Tax Refund” and have “Tax Refund” indicated on their VAT refund receipts. Present your passport to the cashier upon payment.
Step 2:Claim your tax refund at international airports
Case 1: Goods within checked baggage
① Claim your boarding pass, but do not check-in your baggage, and make sure to hold onto the VAT refund receipts.
② Show the purchased goods and VAT refund receipts to the customs officer and get the Customs Export Approval stamp on the receipts.
③ Proceed to the oversized baggage counter at the check-in area and check in your luggage.
④ Proceed to a nearby tax refund counter with your passport and tax refund receipt. An actual cash refund can be received in the Duty-Free Zone after security inspection and screening.
Case 2: Goods within carried baggage
① After security inspection and screening, Show the purchased goods and VAT refund receipts to the customs officer and get the Customs Export Approval stamp on the receipts.
② Proceed to a nearby tax refund counter within the Duty-Free Zone with your passport and tax refund receipt. An actual cash refund can be received here.
No. You must pay the full, VAT-inclusive price for the goods in the shop; you will get the VAT refunded once you have complied with the formalities and can show proof of legal purchase.
The order value of 2 million VND or more at registered tax refund stores/each day.
- Yes. The goods must accompany you when you leave VietNam. Goods are unused and originally packaged. Moreover, you have to be ready to demonstrate those goods to the customs officer who will stamp your VAT refund form.
No. You will be refunded in cash after custom-checking the information fully.
In principle, the stamped VAT refund document is obligatory for the VAT refund. Contact the shop in which you bought the goods for information on whether they would accept other documents as proof that the goods were exported in due time and give you a refund.